Genesys Cloud - Main

Hello,

I am using a data action to send an agentless email using the agentless email api.

The data action fails when I use a variable expression for my email body. The data action is successful when I use a variable literal for my email body.

See the screen shot.

My goal is to send an email with line break characters.

Variable Task.test_email_body_expression is defined as expression "hello" + " \n " + "world".

The email fails when I use this variable for the email body.

Variable Task.test_email_body_literal is defined as literal hello \n world.

The email is successful when I use this variable for the email body.

Any suggestions how to solve this?

thanks,

David

Well, after more research I solved this. I had two use two slashes.

This works.

      append("hello ", " \\n ", "world")

David

Hello,

I am using a data action to send an agentless email using the agentless email api.

The data action fails when I use a variable expression for my email body. The data action is successful when I use a variable literal for my email body.

See the screen shot.

My goal is to send an email with line break characters.

Variable Task.test_email_body_expression is defined as expression "hello" + " \n " + "world".

The email fails when I use this variable for the email body.

Variable Task.test_email_body_literal is defined as literal hello \n world.

The email is successful when I use this variable for the email body.

Any suggestions how to solve this?

thanks,

David

Well, after more research I solved this. I had two use two slashes.

This works.

      append("hello ", " \\n ", "world")

David

Hello,

I am using a data action to send an agentless email using the agentless email api.

The data action fails when I use a variable expression for my email body. The data action is successful when I use a variable literal for my email body.

See the screen shot.

My goal is to send an email with line break characters.

Variable Task.test_email_body_expression is defined as expression "hello" + " \n " + "world".

The email fails when I use this variable for the email body.

Variable Task.test_email_body_literal is defined as literal hello \n world.

The email is successful when I use this variable for the email body.

Any suggestions how to solve this?

thanks,

David