Hello Jan,
thanks for the response, yes indeed Outbound is working, but good to know that Inbound wont work as it is a a bit confusing as the documentation says that we can use inbound. and it has different senderTypes like Inbound and Integration but none worked except Outbound.
https://help.mypurecloud.com/articles/agentless-email-notifications/
Thanks
Nser
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Nser Katerji
IKEA Limited
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Original Message:
Sent: 11-14-2023 22:28
From: Jan Heinonen
Subject: Agentless Email API Is not accepting Inbound as a senderType
Hello Nser,
Sorry, I thought I tested it the other day with Inbound, but that was probably the other email API.
You need to set it to Outbound.
Technically it's always an outbound message from Genesys, even though you can send it to an address in Genesys.
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
Original Message:
Sent: 11-14-2023 22:18
From: Nser Katerji
Subject: Agentless Email API Is not accepting Inbound as a senderType
Hi Jan,
Thats what I did initially , I got the request payload for API explorer, but I am keep getting the same respond
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Nser Katerji
IKEA Limited
Original Message:
Sent: 11-14-2023 08:41
From: Jan Heinonen
Subject: Agentless Email API Is not accepting Inbound as a senderType
Hello Nser,
It should be set to
"senderType": "Inbound"
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
Original Message:
Sent: 11-14-2023 01:55
From: Nser Katerji
Subject: Agentless Email API Is not accepting Inbound as a senderType
Hi, Can you please help on why agentless email API Is not accepting Inbound as a senderType
/api/v2/conversations/emails/agentless
regards
#Integrations
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Nser Katerji
IKEA Limited
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