Genesys Cloud - Main

 View Only

Sign Up

  • 1.  Agentless Email, Email Alert Workflow, External

    Posted 16 hours ago

    I am trying to send notification emails for emergency call events like 911/988 or inbound to Location Emergency Numbers.  My workflow action 'Send Email Notification' will not validate with my email variable. It appears like it will only take System Users.  Error is - Cannot convert expression from type EmailAddress Collection to required type of User Collection.

    I tried setting up Agentless email and had a successful send from a test campaign.  I thought I was on the right track.

    It seems this data action won't play with external emails.  Is there anyone who can point me in the right direction?


    #ArchitectandDesign
    #DigitalChannels
    #Outbound
    #Unsure/Other

    ------------------------------
    Eric Callagher
    Telephony Engineer
    ------------------------------


  • 2.  RE: Agentless Email, Email Alert Workflow, External

    Posted 14 hours ago
    Hi Eric,
     
    That's correct,the "Send Email Notification" action is intended for sending emails to internal users.
    https://help.mypurecloud.com/articles/send-notification-action/
     
    In this case, the alternative would be to use Agentless Email, but this requires having a campaign domain configured.
    https://help.mypurecloud.com/articles/agentless-email-notifications/
     
    Once that's in place, you can either:
     
    1. Use the API to send emails directly: /api/v2/conversations/emails/agentless
    2. Keep an email campaign always active and feed it using the API: /api/v2/outbound/contactlists/{contactListId}/contacts


    ------------------------------
    Elisson Fernandes
    ------------------------------

    Original Message


Related Content