Genesys Cloud - Main

I have set up an Outbound call flow for an agentless campaign, the client is asking for a customer opt-out pressing 9 for future call. Is this possible in to add this in the flow? 

#Outbound

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George Moore
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Hello George,

Yes, it is possible. I have the scenario below from our Outbound Dialer article from the Resource Center:

• Live party connect:
  • The call plays the outbound IVR message.
  • The contact can opt out of future calls. To do this, include the IVR option, "Press 9 to opt out of future calls."
  • (Optional) The customer's admin can offer the option to connect to a live agent (based on the chosen configuration.) To do this, include the IVR option, "Press 2 to connect to a live agent" and then route calls to a phone number provided by the company.
  • If the contact does not choose to connect to a live agent, the call disconnects.
  • Genesys Cloud CX automatically stores the call result.