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  • 1.  Agentless SMS api and a third party purchased sms number || Limitations of using an SMS number purchased via a third party

    Posted 02-24-2025 04:38
    No replies, thread closed.

    Hi Community ,

    I would appreciate your valuable input on the limitations of using an SMS number purchased via a third party. Certain countries like India, are not listed for purchase of an sms number via Genesys Cloud Admin->Message -> SMS number inventory->Add numbers -> Purchase. 

    1) Do I get to use agentless SMS api (with third-party SMS number provider)? 

    2) Do I get to use outbound sms campaigns with such numbers?

    3) Any other known limitations that you would know of ?

    Regards
    Garima.

    #API/Integrations
    #Implementation
    #Outbound
    #SystemAdministration
    #Unsure/Other

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    Regards
    Garima.
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  • 2.  RE: Agentless SMS api and a third party purchased sms number || Limitations of using an SMS number purchased via a third party

    Posted 02-24-2025 08:00
    No replies, thread closed.

    Hi Garima,

    I don't think this is currently possible, but I did find an idea: Genesys Cloud support for local SMS brokers and it is currently in development with a target date of this quarter.

    Maybe someone else in the community has come across this before and has an idea how you can work it for the time being.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Agentless SMS api and a third party purchased sms number || Limitations of using an SMS number purchased via a third party

    Posted 02-24-2025 08:29
    No replies, thread closed.

    This is correct.  Genesys currently only allows for its sms broker and Twilio as a 3rd party broker.  Hoping that the roadmap item of allowing 3rd party brokers is in fact still on track for end of Q1 would be nice to have additional options.



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    Bob Hall
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    Original Message


  • 4.  RE: Agentless SMS api and a third party purchased sms number || Limitations of using an SMS number purchased via a third party
    Best Answer

    Posted 02-24-2025 09:45
    No replies, thread closed.

    For outbound, you can use a voice campaign with a Pre-call Rule to send the SMS via the 3rd-party solution via a data action and then mark the contact as uncallable.  As for inbound, the provider will have to either forward that SMS to a Genesys SMS number or utilize the Open Messaging platform to route it into Genesys, which could also be used for outbound.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 5.  RE: Agentless SMS api and a third party purchased sms number || Limitations of using an SMS number purchased via a third party

    Posted 02-28-2025 06:15
    No replies, thread closed.

    Hi Robert ,

    Thanks for suggesting this . It is a good workaround . I will try this. 

    Regards

    Garima .



    ------------------------------
    Regards
    Garima.
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    Original Message


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