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Agents are complaining that they do not hear disconnect sound when the calls are disconnected

  • 1.  Agents are complaining that they do not hear disconnect sound when the calls are disconnected

    Posted 06-05-2025 19:24

    VOIPDON | 2023-06-13 11:13:08 UTC | #1

    Agents complaining do not hear disconnect sound when the calls are disconnected. is there a solution to it?

    Ebenezer_Osei | 2023-06-14 17:30:52 UTC | #2

    Did there use to be a disconnect sound? There's currently no built-in disconnect tone in the call client. Also, I'd recommend you ask this question in the Genesys Cloud Community Forum. The developer forum is centered around API/SDK utilization.

    Best

    system | 2023-07-15 17:31:09 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 20407



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