Genesys Cloud - Main

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo ...

Hi Ishi, what recent developments have been made on this product? is it still actively being looked at? ------------------------------ Vaun McCarthy ------------------------------

Hi @Christian Kato , Thank you for your vote! ------------------------------ Elisson Fernandes ------------------------------

Thank you @Gabriel Garcia . ------------------------------ Arthur Pereira Reinoldes ------------------------------

Completely agree with this idea, Rebecca. We have also seen scenarios where short embedded videos significantly improve self-service adoption, especially for step-by-step operational guidance, onboarding flows, troubleshooting, and digital support ...

Hi Ninette, The supported ACD interaction types are documented on the resource center in the FAQs sections. Here's the one for iOS and here's the one for Android , though they're largely identical in featureset. ------------------------------ Brian ...