The Gamification Event Series has begun! In this episode, Matt meets with the nGAGEMENT team to learn about the new gamification solution to reach Genesys Cloud, which you can try FREE for 60 days! Then, we check in with Marcela to learn about the events ...

Hi Genesys Cloud Community! If you haven't heard already, I'm happy to let you know that The Genesys Gamification Event Series has begun! 🎉 We're super excited to share all this awesome content surrounding Gamification and schedules in Genesys ...

Hi George. Thank you for the response. The transport protocol and port used by my endpoint match the Phone Trunk setting. Otherwise, I assume I would have something like 408 Request Timeout instead of 404 Not Found. ------------------------------ Henrique ...

Make sure the transport protocol on the phone and the Phone Trunk match (UDP/TCP/TLS). Also make sure the phone is registering using the Listen Port configured on the Phone Trunk. ------------------------------ George Ganahl GCP (Genesys Cloud), ICCE ...

Hi Paulo Thank you for the response. I've not tried this, so it is definitely good info to have. ------------------------------ Emily Kammerer Ascendium Education Group, Inc. ------------------------------

Thank you, William, But unfortunally this is not what I need. What I wonder is how Genesys Cloud decides the media path of RTP streams. Does it check if the connection is available to the TURN server first and uses it? Or does it attempt first a direct ...

Good morning Henrique: In addition to the references you share in your post, you could check the following reference that offer detailed information about ports and services that need to be configure on the firewall, for any source device that initiates ...

Good morning Henrique: In addition to the references you share in your post, you could check the following reference that offer detailed information about ports and services that need to be configure on the firewall, for any source device that initiates ...

Hello, specialists, I wonder how the WebRTC solution for BYOC Premises decides whether the media will be inside company firewall or via TURN server. The docs aren't clear under which conditions and how each path is selected. https://help.mypurecloud.com/articles/webrtc-call-flow/ ...

@Johnson Lu - I voted it. Thks for the suggestion, that's a good idea.  @George Ganahl - will do. I was just trying to get a read on the scope here. Per Johnson's note above, calling in cases on issues like this can be very frustrating​​. Tendency ...