Latest Discussion Posts

  • Hi,  Good Day, friends I am new to Web Service Data Action. May I know anyone know how to open a new URL using Web Service Data Action? My target is just to open a browser page after an agent receive an inbound call.  Hope someone can advice me on ...

  • Here's a quick video I just did of the New Color Scheme that will be coming out shortly. ------------------------------ Darlene Oordt Sr Director, Product Management Genesys - Employees ------------------------------

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  • Right, maybe I just need to take the leap and try to learn how to build a web service to read the API and list out the attributes in order. hmmm.... ------------------------------ Greg Beal ConvergeOne ------------------------------

  • Yeah I said I couldn't promise that it would be sorted.  But now you can copy that into a notepad and fix the order pretty easily ------------------------------ Melissa Bailey Genesys - Employees ------------------------------

  • Could you explain why best available skills & standard routing doesn't work?  That sounds to me like what you actually want. Bullseye routing is for when you want to remove skills.  For example, you want the interaction to first be restricted to agents ...

  • Thanks Melissa, I went ahead and tried the UTC time stamp but it doesn't seem to put sort the list of attributes in the API Conversation view according to the time stamp. Here's the results on a test call in my dev system. }, "attributes": { "2019-10-18T16:25:38.480Z: ...

  • ToString(GetCurrentDateTimeUtc())  will write it in the form  2019-10-18T16:15:57.376Z.   This it the UTC time so you'll have to remember your offset.  If you don't want to have to remember that, you could alter the timestamp written, see  https://help.mypurecloud.com/articles/datetime-values-in-architect-flows-and-daylight-savings-time-dst-calculations/ ...

  • Melissa, How would you include the timestamp? The attribute name can actually be set with an expression, I might do it there and see if that make it list sequentially in the API, something like "<timestamp>attrDebug1". But what function would you use ...

  • You could include the timestamp in the attribute value.  That wouldn't sort them but you would know the order they occurred. Or you could make the attribute name the stamp followed by the real name.  I can't promise they would be listed in the correct ...

  • I am wondering if there is a better way to view the attributes I set on a call flow. I build and test a lot of call flows and we pass the work to customers who do their UAT testing. In order to better debug my call flows, I have gotten in the habit of ...

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