Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Hi Community, We're running into a reporting gap with consult transfers. When an agent initiates a consult and switches back and forth between the consulted agent and the customer, there's no metric showing the hold time or talk time during the consult ...

Thanks for sharing this! I was just working with one of our agents on this - Screen recording worked when using Chrome but not while using Edge. Updating the GCBA app didnt help. I will give this a shot ------------------------------ Prasanna Shrestha ...

We use PureInsights for additional reporting and use their MySQL database for custom reporting and within their canned reports they have a skills performance report. Their canned reports can be customized as well. Not trying to sell you PureInsights ...

Agreed about the bug. FYI @Samuel Jillard - I opened Case with 0003947333. ------------------------------ Brian T. Jones | Ascension | Senior Specialist - Technology ------------------------------

Is anyone else have users reporting an issue where agents place an outbound call, attempt to schedule a callback but the field for the callback number that generally auto fills, does not populate. You can't manually add it either to schedule. You can ...