Genesys Cloud - Main

Hey Everyone! Two weeks ago, we asked all of you to submit your fan favorite Genesys Cloud Feature of 2025 . We had some really great responses, thank you!!! There were four (4) features that kept coming up. So now it's time to select which feature ...

Yesterday I configured "Salesforce - Knowledge Connect". As a test, the client uploaded only 1 article, which had an image, and it loaded normally in Genesys. Next week I will ask him to create an article with only an image to test it. ...

Hi Stacy, Now, the division will only be granted upon permission (even if temporarily). Reference link: https://help.genesys.cloud/pt/faqs/can-users-access-data-in-the-division-they-belong-to/ ------------------------------ Kaio Oliveira ...

Hi Juan, This scenario is quite broad; it could be caused by several factors, including expired tokens. Before making any changes to the environment, here are some suggestions: Quick actions (Easy, zero impact): Check Org-level Timeout: Check the ...

Hey Ryan, how are you? If you have the Trigger working already, I guess that's the hardest part, or at least the one I wasn't sure if it worked. Regarding your next steps, here is what you can do: 1) On your trigger, change the "Data Format" ...

I reviewed the documentation and this appears to be the correct behavior, which I consider a major mistake. https://help.genesys.cloud/pt/articles/configure-a-group-phone-number/ =-=-=-=-=-= Genesys Cloud users who are members of a group and ...