PureCloud

Latest Discussion Posts

  • If you tell them who the Admin is, they should only bill you for that one person for one org. In the other orgs they can make that admin a non-billable license and still have Master Admin access. We have several different PureCloud orgs and our "parent" ...

  • Darryn - How many agents do you guys have? It sounds like you guys are running a lot of campaigns all at once. We are running multiple outbound groups across different PureCloud orgs. We have found that limiting the # of campaigns to allow for ~10 agents ...

  • We are going to be releasing a fix for this issues this Wednesday, July 18th.  Users will now be able to assign skills without full administrator access. To assign skills, add the Routing > Skill > Assign permission to any role. Thanks for the feedback! ...

  • Might be able to setup/push group policy in Windows for the default 'open with' program association for .webm files to avoid a per user change. ------------------------------ Jay Langsford Senior Director, Workforce Optimization Engineering ------- ...

  • Hello Manny,  Good day to you!  I have confirmed with our Platform Team about this feature, currently  these are the only options available https://help.mypurecloud.com/articles/configure-the-preferred-codec-list/   You can also utilize our Product ...

  • Thank you for the feedback. We have turned off the new feature until the fixes for the spacing issue and any other issues are available. Each agent may need to refresh their browser or desktop in order to start using the old HTML editor. We already have ...

  • Hello, My customer want to configure a default wrap-up code to be entered automatically after 10 seconds if an agent doesn't select any wrap-up code during voice intercation Please let me know if it is possible in Purecloud and how to configure it ? ...

  • Luke, How do you have the provisioning server set up on those phones? Are you using DHCP and Option 160? Are you using http://[ip address of edge]:8088 for the provisioning server address? Or port :8089 instead? Once in a while I find that the Polycom ...

  • ​Hi Paolo, Thanks, the Edge is up to date, I have a case open with Genesys as I cannot get an answer for this Thanks Luke ------------------------------ Luke Mitchell G3 Comms Ltd ------------------------------

  • You can also transfer to a queue's voicemail. https://help.mypurecloud.com/articles/transfer-voicemail-action/ ------------------------------ Melissa Bailey Genesys - Employees ------------------------------

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