Genesys Cloud - Main

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

This is a really nice enhancement. Giving admins control over the guest session duration while keeping customers informed about session expiration makes the experience much more transparent. I also like that the configuration only applies to new sessions, ...

Thanks for sharing this. This post was helpful, since I had a similar doubt around Phone Management cleanup. Did you end up creating an idea for this, as Arthur suggested? A column filter there would really help when dealing with large environments. ...

You can also try Ask Me in the Orchestrators Portal. It's an AI assistant from Genesys that has been really helpful for questions like this. I've been using it a lot lately, and it usually points to the relevant announcements, release notes, or documentation ...

Hi Liore, Thanks for sharing! It's great to see continued improvements to Speech and Text Analytics. Looking forward to seeing how the updated model improves sentiment detection and agent behaviour insights in real-world conversations. ------------------------------ ...

Hi Ben, Are the alerts going to a Genesys cloud account and being forwarded from there? ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------