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Outbound Email Campaigns!

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  • Hey fans! "Once in a Lifetime" you get the opportunity to reach stardom in the Genesys Community, and today we reveal which member has reached that apex of fandom! This person was nominated by @Antwuan Rencher who says: "They are very active in ...

    2 people like this.
  • The Genesys online community voted on the Genesys features they'd like to see covered most on the "Genesys Q&A Show" and this week we granted their wish to demo "Outbound Email Campaigns." Our Pro Services Consultants demo many features on outbound email ...

    1 person likes this.
  • Hey Everyone, Have any questions about Co-browse for Voice? Just reply to this thread! Our very own @Chad Hansen and I will keep and eye on it and get you some answers. Previously on the Q&A Show - Chad and I gave an overview of Co-Browse ...

  • Hi @Jeremy Prevost , just a question on your statement " I will lose the ability to see where the customer disconnected " can you do this in Flow performance report > outcomes tab report? cause I'm not seeing a column on outcome report for Disconnect/Customer ...

  • Thank you for that! I think the main issue was the period. The limitation of one day did not come into my mind. Where did you see it? Also, I ran into a very interesting problem: I can generate queue membership reports within Genesys Cloud, for ...

  • Congrats @Lawrence Drayton Well deserved, you are a rockstar. ------------------------------ Anton Vroon ------------------------------

  • Thanks for confirming that! ------------------------------ Mikaylah Smith ------------------------------

  • Hi Herrick, I'm also interested in knowing if/how we can filter by Evaluation results per Eval form? This thread did answer my question about deleting evaluation forms though, it'd be great if the content in the resource centre could be updated te ...

  • Hello, There seems to be limited role settings on Facebook so there's no good way to not also get them in the Messenger app that I've found. ------------------------------ Jan Heinonen Contact Center Specialist GlobalConnect AB ------------------ ...

  • That just sounds like a bug to me. Obviously outside of normal testing but customers re always finding those corner cases. Report to support and let us know. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director - Innovation ...

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