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  • 1.  Agents going off queue automatically

    Posted 01-05-2024 13:51
    No replies, thread closed.

    We are having a few agents reporting that they are going off queue automatically. We have reached out to support to find out what the issue could be. Any help with this would be great. 

    Thank You 


    #Unsure/Other

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    Michael Whittie SR
    Sun Chemical
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  • 2.  RE: Agents going off queue automatically

    Posted 01-05-2024 14:07
    No replies, thread closed.

    Hi Michael, Did you see any error in the Browser console log? I guess then this can idea.

    If you don't use Chrome Browser, I recommend... because is better.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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  • 3.  RE: Agents going off queue automatically

    Posted 01-05-2024 14:11
    No replies, thread closed.
    We are using Chrome browser. What error in the console logs should we be looking for ? 

    Thank You 

    Michael Whittie Sr.
    Network and Telecommunication Specialist
    Sun Chemical
    5000 Spring Grove Ave Cincinnati, OH 45232
    T+ 1-513-592-4033
    M+1-513-305-1002

    Experience. Transformation. 



    Original Message


  • 4.  RE: Agents going off queue automatically
    Best Answer

    Posted 01-08-2024 03:35
    No replies, thread closed.

    We experienced this last week also along with this issue https://community.genesys.com/discussion/agents-unable-to-change-status-after-a-period-of-inactivity?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fcommunitykey%3dbab95e9c-6bbe-4a13-8ade-8ec0faf733d4 



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    Karl Beal
    Severn Trent Water
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