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  • 1.  agents has no queue call distributed

    Posted 12-11-2018 23:14
    No replies, thread closed.
    Hi all,

    does anyone has problem that some agents has no queue call distributed. after checked, it should be those agents marked as interacting, but actually it is not. i checked in the Queue Activity, it classified those agents in Interacting, but their actually status is not interacting or even offline. already tried, inactive the agent and re active the agent in User administration page still not help. Already raised PureCloud support ticket for almost 2 months, still has no solution or workaround. does anyone has similar problem and got fixed? please help.
    #PlatformAdministration
    #SystemAdministration

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    Peter Leong
    ITApps Limited
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  • 2.  RE: agents has no queue call distributed

    Posted 12-12-2018 11:06
    No replies, thread closed.
    Hello @Peter Leong, can you DM me with your case # and we will take a look. -Cass​

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    Cass Sapir
    VP, Customer Success
    PureCloud
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    Original Message


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