Legacy Dev Forum Posts

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Agents receiving Participant joined message, everytime customer open website

  • 1.  Agents receiving Participant joined message, everytime customer open website

    Posted 06-05-2025 18:38

    _sachin | 2024-11-18 14:27:27 UTC | #1

    Agents are receiving blank chats and with messages like participant joined the chat,

    Any inputs how to fix this problem?

    RanjithManikanteSa | 2024-11-19 04:25:17 UTC | #2

    Hi @_sachin,

    Are you using Web Messenger? Is this with native UI disabled and building your own UI using Messenger Headless SDK?

    If they are using MessagingService.startConversation command in headless with autoStart enabled, it is possible this might happen. To properly handle this, recommend using the MessagingService.configureConnection command along with MessagingService.joinConversation as we documented here - https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/messengerHeadlessmodeSDK#automatically-starting-the-conversation.

    Let us know if anything else.

    Thanks, Ranjith Sai

    system | 2024-12-19 04:25:39 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 30415



Related Content