Workforce Engagement Management

Unexpectedly this week, agents were removed from a Management Unit. 

In looking at the audit log, it seems the "system" made an "update" and the only thing I can think is that's how the agents were deleted.

Does anyone know:

1) what exactly the system did that caused it to "update" the MU? 

2) how do I keep this from happening in the future? 

#Workforce Management

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Shelby Cronk
C1
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Hi Shelby,

When we enable users in Workforce Management (Admin > Workforce Management > Agents) you "add" (User/Agent) linking it to an MU.

If you delete the user (Admin > People & Permissions > People) the wfm module doesn't see the "object user" and needs to update MU removing the agent into MU.

I recommend the Planning Team, block the users and 1 once a month/6 month/year delete all users.

Att,

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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
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