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  • 1.  Agents status timer

    Posted 06-15-2020 09:20
    No replies, thread closed.
    Hi,

    we saw that on June 3rd it was released the "Status timer for agents" functionality.
    However in our lab org and in GDemo environment, everytime we change the status the timer always starts from 2m 6s (two minutes and 6 seconds).
    Why is that so? Is there any configuration that sets the starting point (2m 6s) for this timer?

    Thanks
    Best regards
    Giovanni
    #Omni-ChannelDesktop/UserInterface
    #Reporting/Analytics

    ------------------------------
    Giovanni Laino
    Lutech S.p.A.
    ------------------------------


  • 2.  RE: Agents status timer

    Posted 06-15-2020 12:55
    No replies, thread closed.
    Hi Giovanni,

    I have not seen this issue specifically with the built in time, but we developed our own prior to release and have come across a similar issue with a handful of users.

    When we saw this occur, it was because the users computer was not set to "Synchronize with an Internet Time server" and the time was off by a couple minutes.

    I don't know if this is related, but thought it might help.

    Thanks,


    ------------------------------
    Daniel McLeod
    Qsect LLC
    ------------------------------



  • 3.  RE: Agents status timer

    Posted 06-17-2020 05:00
    No replies, thread closed.
    Thanks Daniel,

    that was the root cause, indeed. My laptop date/time was two minutes ahead because it wasn't properly synchronized.

    Kind regards
    Giovanni

    ------------------------------
    Giovanni Laino
    Lutech S.p.A.
    ------------------------------

    Original Message


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