Genesys Cloud - Main

Hi All

We are having an issue where some agents keep showing "Available" after they manually logged out after the day shift (choose Logout when click on the icon).

Is anyone else having this issue and know how to resolve?

Thanks

Shauna

#Telephony

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Shauna Gibson
Motability Operations
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Hello Shauna, 

This sounds like something in the UI is erroring. My recommendation would be to open a ticket with Customer Care. Specifically the UI team as they will need to look at console and network logs to determine what's going on. 

Cheers, 

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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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We are also experiencing this and only started happening around Friday last week. We got a ticket open with Product Support and investigation is on-going.

Both Console/Network logs were captured together with screen recording evidence.

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Niel Vicente
DAMAC Properties Co. LLC
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Hi Shauna, wondering if you figured out why this is happening in the end? Cheers, Kev

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Kevin Mythen
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