Hi Laura,
We offer an AI Fundamentals learning plan that covers AI-agnostic content, so it is not just specific to Genesys. It's designed to provide a broader understanding of core AI concepts and help build strong foundational knowledge.
While it may not directly support certification preparation, as those are typically more product or solution focused, it can be very useful for developing wider context and understanding.
You can enroll using the link below. The plan is flexible, so you can choose which webinars or training sessions to complete. If you do finish the full track, you will also receive a digital badge.
https://learn.genesys.com/learn/learning-plans/739/ai
Hope this helps and provides some additional guidance.
Kind Regards,
Clare
Education – GTM Strategy, Genesys
------------------------------
Clare Sweeney
Senior Manager, Optimization Architecture, Technical Account Management
------------------------------
Original Message:
Sent: 03-16-2026 06:26
From: Laura Pickard
Subject: AI Certification Prep
Hello!
Does anyone have any great recommendations for wider outside AI reading materials to help me prep for my ceritifcation?
Thank you,
Laura
#Certification
------------------------------
Laura Pickard
Customer Success Manager
------------------------------