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  • 1.  AI Experience tokens metering and pricing

    Posted 06-06-2024 13:51
    No replies, thread closed.

    With the new AI Experience Tokens, is there a way to determine how many tokens were used per Bot, Agent Assist, and Predictive Routing?  In the scenario where a Genesys Cloud CX customer, perhaps a BPO, bills back to their customers for usage, how can someone determine the number of tokens used per AI product?

    AI Experience tokens metering and pricing - Genesys Cloud Resource Center (mypurecloud.com)


    #ConversationalAI(Bots,AgentAssist,etc.)
    #Reporting/Analytics
    #Roadmap/NewFeatures
    #Unsure/Other

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    Martin Bunting
    i3Vision Technologies Inc.SC
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  • 2.  RE: AI Experience tokens metering and pricing

    Posted 06-06-2024 15:50
    No replies, thread closed.

    Hi Martin

    It doesn't show up in the subscription window unfortunately but you need to export the resource usage report.



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    Vaun McCarthy
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  • 3.  RE: AI Experience tokens metering and pricing

    Posted 06-09-2024 22:38
    No replies, thread closed.

    @Vaun McCarthy  AI Experience Tokens are visible via the Subscription page, and this section is visible for the newly activated Orgs. 



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    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
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    Original Message


  • 4.  RE: AI Experience tokens metering and pricing

    Posted 06-09-2024 22:42
    No replies, thread closed.

    Hi Tatjana, while total token consumption is on the subscription page, this does not give the breakdown of how many tokens were used for each AI product.  Of course maybe that's just in our orgs :)



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    Vaun McCarthy
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    Original Message


  • 5.  RE: AI Experience tokens metering and pricing
    Best Answer

    Posted 06-09-2024 23:10
    No replies, thread closed.

    Hello Vaun, 

    How are you calculating the number of tokens from the resource usage? Are you dividing the minutes per AI product from this report by the Units per token as per this article: 

    https://help.mypurecloud.com/articles/ai-experience-tokens-metering-and-pricing/



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------

    Original Message


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