Workforce Engagement Management

If PureConnect customer uses GC for forecasting/scheduling, there are many things they are unable to do to the schedule after the fact (make adjustments, swap shifts, etc.).  What is the plan to allow a PureConnect customer to make changes to schedules created with GC?  (A list of what can/can't be done can be found at the following link)

https://help.genesys.com/pureconnect/mergedprojects/wh_io/desktop/ai-powered_scheduling.htm

#GeneralQuestion
#Workforce Management

Hi Trent,

We don't have any current plans to enhance what is there, but stay tuned for further announcements later this year that may address some of this.

Kind regards,
Michele

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Michele Fisher
Genesys - Employees
Director, Product Management
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