Genesys Cloud - Developer Community!

Hi everyone,

I need to integrate a Genesys Cloud IVR with an AI system hosted on a third-party application. Could anyone provide the steps or best practices for implementing this integration? Any documentation, examples, or guidance would be greatly appreciated.

Thank you!

Hello Mohamed! 

Have you already check if this third-party application has a connector in Genesys AppFoundry (https://appfoundry.genesys.com/filter/genesyscloud). The top AI solutions already have a connector that makes it pretty easy to integrate with Genesys Cloud!

Hope that helps!