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  • 1.  AI integration

    Posted 20 hours ago

    Hi everyone,

    I need to integrate a Genesys Cloud IVR with an AI system hosted on a third-party application. Could anyone provide the steps or best practices for implementing this integration? Any documentation, examples, or guidance would be greatly appreciated.

    Thank you!


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    Mohamed Hassan Mohamed
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  • 2.  RE: AI integration

    Posted 2 hours ago

    Hello Mohamed! 

    Have you already check if this third-party application has a connector in Genesys AppFoundry (https://appfoundry.genesys.com/filter/genesyscloud). The top AI solutions already have a connector that makes it pretty easy to integrate with Genesys Cloud!

    Hope that helps!



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    Charles Coco
    Enterprise Architect
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