Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  AI Scoring error message with providing a reason for selection

    Posted 10-07-2025 06:26
    No replies, thread closed.

    Hi team,

    Are there any tips to avoid AI scoring failure to provide a reason? The call length for this example was 6mins which is pretty average for some of our call types.

    Example of error message shown below.

    Cheers


    #AICopilot(Agent,SupervisorAdmin)

    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------


  • 2.  RE: AI Scoring error message with providing a reason for selection
    Best Answer

    Posted 10-07-2025 14:06
    No replies, thread closed.

    Those are very general questions. AI Scoring needs very specific questions to be most effective.



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------



  • 3.  RE: AI Scoring error message with providing a reason for selection

    Posted 10-07-2025 14:08
    No replies, thread closed.

    Meaning...those questions could be answered with a "Met" or a "Not Met" at various times throughout a 6-minute conversation. 



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


  • 4.  RE: AI Scoring error message with providing a reason for selection

    Posted 10-07-2025 16:50
    No replies, thread closed.

    Thanks George, That's helpful. These questions worked for some interactions but failed on occasion. We will try refining the questions to be more specific.

    Cheers



    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------

    Original Message


Related Content