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  • 1.  AI Scoring - Evaluations

    Posted 04-22-2025 17:24
    No replies, thread closed.

    Hi there!

    Has anyone successfully added AI-generated help text that includes a timestamp indicating where the question was picked up in the transcript?

    I tried simply adding "Include a timestamp from the transcript" to the prompt, and it worked for one call-but not for the others. Has anyone experienced something similar or found a more reliable approach?


    #Unsure/Other

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    Caitlyn Petrousek
    Other
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  • 2.  RE: AI Scoring - Evaluations

    Posted 04-23-2025 11:21
    No replies, thread closed.

    Interesting question, hopefully someone in the community can help



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: AI Scoring - Evaluations
    Best Answer

    Posted 04-24-2025 23:20
    Edited by Jason Kleitz 08-06-2025 14:10
    No replies, thread closed.

    Hello @Caitlyn Petrousek,

    Thanks for reaching out - that's a really interesting idea. It is not a supported/tested feature, the variability in results you're seeing is likely due to differences in how the model interprets context across calls. 

    To help us explore this further and better understand your use case, would you mind opening an idea ticket with this request? Submitting it through the Ideas Portal allows our product team to track interest, evaluate feasibility, and keep you updated on any progress.

    Let me know if you need help submitting it - I'll be happy to walk you through the process.

    Regards



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    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
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  • 4.  RE: AI Scoring - Evaluations

    Posted 04-25-2025 20:59
    No replies, thread closed.

    Posted! Thank you so much :) 



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    Caitlyn Petrousek
    Other
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    Original Message


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