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  • 1.  AI Scoring & Evaluations

    Posted 07-01-2025 12:57
    No replies, thread closed.

    Hello - we are looking to turn on AI Scoring however, is there a way to hide the help text showing up as question mark on the form that reps can see? We do not want reps to see the AI scoring instructions help text that we are providing.  


    #QualityManagement

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    Addison Hild
    Workforce Management Specialist
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  • 2.  RE: AI Scoring & Evaluations

    Posted 07-02-2025 10:46
    No replies, thread closed.

    Hello @Addison Hild,

    Currently there is no way to hide the help text for an AI scoring question. I do see the validity of the use case you mention though. Do you mind creating an idea ticket requesting this feature enhancement?.

    Regards,



    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
    ------------------------------



  • 3.  RE: AI Scoring & Evaluations

    Posted 07-02-2025 11:05
    No replies, thread closed.

    Thanks Jose! 

    Just created an idea - WEQUAL-I-434. 

    Hide help text for AI Scoring | Genesys Cloud Ideas Portal 



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    Addison Hild
    Workforce Management Specialist
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    Original Message


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