Each org gets a free allocation of tokens each month, currently 250 tokens for named and 350 for concurrent.
If you use more than that you get billed for the amount you used, you can see details in the Resource Center for cost of each feature and price per token.
https://help.mypurecloud.com/articles/genesys-cloud-tokens-based-pricing-model/
If you Org was created before AI tokens were available you'll need to add that to your current contract to get the free allocation and permissions for the features.
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Original Message:
Sent: 05-21-2025 16:38
From: Yvonne Martinez
Subject: AI scoring support
what is the cost of the AI token? Does the token expire?
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Yvonne Martinez
AVP, Contact Center
Rally Credit Union
Corpus Christi TX
Original Message:
Sent: 05-15-2025 06:03
From: Jan Heinonen
Subject: AI scoring support
Hello,
You'll also need AI Tokens to be able to enable the permission required, otherwise you'll see the setting but the required permission won't be available in your Org.
You should see the AI Scoring option when you edit a question in Evaluation Forms

If it's greyed out you'll need to add permissions for Quality > Evaluation Form > Edit AI scoring
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
Original Message:
Sent: 05-14-2025 10:01
From: Yvonne Martinez
Subject: AI scoring support
Good morning, our organization is interested in try the AI assisted scoring. I understand that the following licenses allow AI scoring. How can I verify that we have the correct licensing for our Quality department to begin using this feature?
Available with the following licenses:
GC 1 WEM Add-on II
GC 2 WEM Add-on I
GC 3 & 4
#QualityManagement
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Yvonne Martinez
AVP, Contact Center
Rally Credit Union
Corpus Christi TX
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