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Hi,

As we all know Genesys has option for setting up AI summary Configuration in AI studio.
My question is are there any ways to generate summary for a set of Interaction using their ID and summary configuration we have?

For example I have 20 interactions for which summaries are not generated on call disconnection, Is it possible to generate it now using public APIs or any means?

If you enable AI insights and pull up the interactions it will summarize in the interaction detail view, but I don't believe that the summary that would be presented to the agent could be gathered after the fact and sent via API.  I Could be wrong, but don't believe that this is available.

Hi,

As we all know Genesys has option for setting up AI summary Configuration in AI studio.
My question is are there any ways to generate summary for a set of Interaction using their ID and summary configuration we have?

For example I have 20 interactions for which summaries are not generated on call disconnection, Is it possible to generate it now using public APIs or any means?

Hi,

As we all know Genesys has option for setting up AI summary Configuration in AI studio.
My question is are there any ways to generate summary for a set of Interaction using their ID and summary configuration we have?

For example I have 20 interactions for which summaries are not generated on call disconnection, Is it possible to generate it now using public APIs or any means?

Hi Arjun,

Great question.

Today, the summarization capabilities in Genesys Cloud are tied to the post-interaction processing lifecycle. Summaries are automatically generated when the interaction closes, as long as Agent Copilot or AI Insights is enabled and properly configured for the queue or program.

Hopefully this clarifies the current limitations. This could also be a great candidate for a future Ideas post if on-demand or retroactive summarization would be valuable.

Hi,

As we all know Genesys has option for setting up AI summary Configuration in AI studio.
My question is are there any ways to generate summary for a set of Interaction using their ID and summary configuration we have?

For example I have 20 interactions for which summaries are not generated on call disconnection, Is it possible to generate it now using public APIs or any means?