I have been experimenting with integrating a AI video assistant into a Web Messenger Chat journey, and would love to know other people's experiences with journey's that switch channel to perform a particular action. Are there pitfalls/patterns that one should be aware of?
I wrote about my recent experiment, with a demo here: Experimental Genesys Cloud & Gemini Live customer journey.
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| Experimental Genesys Cloud & Gemini Live customer journey |
| I've been playing around with building a realtime video AI agent with Google's Gemini Live API, and integrating it into a Genesys Cloud chatbot journey. |
| View this on Makingchatbots > |
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Now I have a demonstration of the technology (Web Messenger + Google's Gemini Live API) I want to focus on improving the CX (and reconciling disparate data), so would love to hear about peoples experiences with similar journeys.
#API/Integrations#ArchitectandDesign#Implementation------------------------------
Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)
LinkedIn -
https://www.linkedin.com/in/lucas-woodward-the-devNewsletter -
https://makingchatbots.com------------------------------