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  • 1.  alert on negative sentiment analyze or topic

    Posted 08-18-2021 15:27
    No replies, thread closed.
    Morning everyone. 

    I hope you are all doing very well. 

    My customer would like to know if we can send an alert to the supervisor in case of a negative sentiment score during or after a recording? 

    I think for now we provide an alert when the interaction is over, right? could you tell me how to put that in place if I want to test ? 

    I heard we could be able to alert the supervisor during the interaction without waiting until the end. Would you have more details on this coming feature and when it will be available? 

    thanks in advance, 

    Laurent C
    #QualityManagement

    ------------------------------
    Laurent Cousin
    Genesys - Employees
    ------------------------------


  • 2.  RE: alert on negative sentiment analyze or topic

    Posted 08-30-2021 15:28
    No replies, thread closed.
    Hi Laurent,

    Would you mind adding this in the Ideas Portal?

    Thank you,
    Jacky

    ------------------------------
    Jacqueline Minkler
    Genesys - Employees
    Sr. Product Manager, Reporting & Visualizations
    ------------------------------

    Original Message


  • 3.  RE: alert on negative sentiment analyze or topic

    Posted 08-30-2021 16:10
    No replies, thread closed.
    Hi Jaqueline, 

    you can close or delete this one. I will check that internaly. 

    regards

    Laurent

    ------------------------------
    Laurent Cousin
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: alert on negative sentiment analyze or topic

    Posted 08-31-2021 08:08
    No replies, thread closed.
    Hi Laurent,

    It's already possible to implement with Noralogix Event Grid and to send email/teams/slack/sms notifications.


    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------

    Original Message


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