Genesys Cloud - Main

Hi community,

I have some questions about alert settings. We have set up a very simple alert: when a customer waits in queue x for more than 4 seconds, we receive an email.

The email contains the queue ID. Does anyone know if it is possible to include the phone number that is calling us?

Thanks in advance

#Reporting/Analytics

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ANA BELEN ALONSO VIDALES
CTI
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Hi Ana,

It would not be possible to do that, this information is not available to be passed along in the notifications.

It is a good idea, but this would need to be raised as an idea on the Genesys Cloud Product Ideas Lab

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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