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  • 1.  Alerting App

    Posted 12-08-2020 03:01
    No replies, thread closed.
    Hello Guys,

    Hope you are all good. 

    I have this requirement where I need to create an alerting app that will make a beep sound to the agent(s) when a call(s) hit a queue. Let us assume I create a web application or a windows application that will hold the details such as we discussed like, agent status and queue status. I tried looking into the developer tools and there are no such APIs that help me get those details. Can you please guide if there is any SDK that can help achieve this?

    Alternate Soliution: 

    We already have this solution Performance -> Queue Activity. But there is no alert that will make a beep sound. Is it possible we can configure the purecloud to make some beep sounds on meeting some conditions like when a call hits a queue.

    Thanks in Advance. 

    Regards,
    Suresh

    #Implementation
    #Integrations
    #Reporting/Analytics
    #Telephony
    #Unsure/Other

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    - Suresh
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  • 2.  RE: Alerting App

    Posted 12-08-2020 09:36
    No replies, thread closed.
    You would be better off asking your question in the community on the Developer Forum, https://developer.mypurecloud.com

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


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