Murugan_Duraisamy | 2016-08-12 16:02:47 UTC | #1
Hi Dev,
By default after 60 seconds agent will be placed int to 'Not Responding' status.
I have configured 'Alerting Timeout' is 180 seconds in my queue.
Below are the steps i followed,
- Changed Agent status as 'ON_QUEUE'
- Take Inbound call and customer's on queue
- Agent didn't answer the call
- After '60' seconds agent status will be placed into 'Not Responding'
Could you please let me know how to make this config work properly
<img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/5342de992ffb3d98d5b2427c4f817a7aada93d11.png" width="690" height="355">
tim.smith | 2016-08-12 16:10:17 UTC | #2
If you have a question about the APIs this forum is the correct place. For product configuration documentation, please visit the Resource Center at https://help.mypurecloud.com.
For this configuration question, you may wish to refer to the About interaction routing (ACD) topic. If you believe there is a bug in the product, please contact PureCloud Support.
Murugan_Duraisamy | 2016-08-12 16:41:50 UTC | #3
Thanks Tim for detail information.
system | 2017-08-28 19:26:23 UTC | #4
This post was migrated from the old Developer Forum.
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