Workforce Engagement Management

Would be interested to know if anyone makes use of "alerts" located per below. I can imagine for Realtime analysts wanting to be notified of non adherence or senior managers when a queue hits say 100+ getting an sms or email would work well. Would like to hear other use cases.

• Performance > Workspace > Alerts
  
  
  

Our WFM team does not use the alerts because it would be alerting non-stop, but some of our managers like them for adherence. 

We have a fairly small team in certain queues. I have set up alerts for number of calls holding, length of call hold for each agent, and if there are no agents logged in a certain queue. It has helped keep the team accountable for their unavailable time. We are new to the cloud and still tweaking how we do things.