We recently set up alerts to notify us when specific queues were below a specific SL value of 70%. I am receiving Alerts saying that we are in the Alert status when I can see that the queue is not below 80%

Hey Conor.  Hope things are going well under the circumstances.  I think you need to look at what you are seeing.  The Alert is for a specific moment in time where the views are looking at the time period you have chosen like current 30-minute interval or day.  If you are looking at a dashboard, that depends on what you set the widget for.  You won't be able to match that one moment to the period you are viewing.  The only way to see this would be to run an aggregate query for the same moment through the API and it will most likely show the same number.  

We recently set up alerts to notify us when specific queues were below a specific SL value of 70%. I am receiving Alerts saying that we are in the Alert status when I can see that the queue is not below 80%

I guess my first question should be how do alerts work, I thought that when I was creating it for the service level of "X" queue it would alert when the service level for the day fell below say for example 70%. Are you saying that the alerts work on the current interval only, so that if a call is answered for the "X" queue below 70% SL then the alert would trigger even though for the day the SL is over 70%?

Hey Conor.  Hope things are going well under the circumstances.  I think you need to look at what you are seeing.  The Alert is for a specific moment in time where the views are looking at the time period you have chosen like current 30-minute interval or day.  If you are looking at a dashboard, that depends on what you set the widget for.  You won't be able to match that one moment to the period you are viewing.  The only way to see this would be to run an aggregate query for the same moment through the API and it will most likely show the same number.  

We recently set up alerts to notify us when specific queues were below a specific SL value of 70%. I am receiving Alerts saying that we are in the Alert status when I can see that the queue is not below 80%

I guess my first question should be how do alerts work, I thought that when I was creating it for the service level of "X" queue it would alert when the service level for the day fell below say for example 70%. Are you saying that the alerts work on the current interval only, so that if a call is answered for the "X" queue below 70% SL then the alert would trigger even though for the day the SL is over 70%?

Hey Conor.  Hope things are going well under the circumstances.  I think you need to look at what you are seeing.  The Alert is for a specific moment in time where the views are looking at the time period you have chosen like current 30-minute interval or day.  If you are looking at a dashboard, that depends on what you set the widget for.  You won't be able to match that one moment to the period you are viewing.  The only way to see this would be to run an aggregate query for the same moment through the API and it will most likely show the same number.  

We recently set up alerts to notify us when specific queues were below a specific SL value of 70%. I am receiving Alerts saying that we are in the Alert status when I can see that the queue is not below 80%