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  • 1.  Alerts for Phone Registration Loss

    Posted 12 hours ago
      |   view attached

    Good Day All,

    Is there a way to set up alerts (via email) to know when a physical phone loses registration? I did find a way to set up alerts in Analytics for specific users, but that's not the goal. We just deployed phones this week and had a phone that was show that the secondary registration was not registered.

    Thanks,

    -Tim


    #Reporting/Analytics
    #System/PlatformAdministration
    #Telephony

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    Tim Seneca
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  • 2.  RE: Alerts for Phone Registration Loss

    Posted 11 hours ago

    Hi Tim,

    Will do my best to help here.

    There isn't currently a native way in Genesys Cloud to send email alerts when a physical phone (including secondary registration) loses registration. The alerting you found in Analytics is focused on metrics (agents, queues, conversations, etc.) and doesn't include device or phone registration status.

    If you need to monitor this, it usually has to be done outside of Genesys Cloud.

    Common options are:

    There are also a few community threads where people run into similar registration issues, but they mainly focus on troubleshooting rather than alerting:

    • https://community.genesys.com/discussion/sip-phone-registration
    • https://community.genesys.com/discussion/cordless-phone-working-in-the-cloud
    • https://community.genesys.com/digestviewer29/viewthread?MessageKey=dff703e3-bfd5-455a-948a-16ecd4d37a2e


    So overall, you're not missing anything - this just isn't something Genesys Cloud alerts on out of the box today, and most folks handle it with external monitoring if needed.

    Hope this helps



    ------------------------------
    Josh Coyle
    Senior Professional Services Consultant
    ------------------------------

    Original Message


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