Marian, I think I am finally tracking down what you are talking about...is this the open source PureCloud Stats Dispatcher that was available on Bitbucket? I tried an old link, and it failed, so I'm not sure where it now resides.
That said, the folks who deal with that code are on the Developer forum, so you should post there.
https://developer.mypurecloud.com/forum/------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
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Original Message:
Sent: 03-26-2019 13:29
From: Marian OConnell
Subject: Alerts received by agents under Agent Performance
Its the PureCloud Stats Dispatcher (PCSD) is being used to extract the info to SQL
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Marian OConnell
Wren Data Ltd.
Original Message:
Sent: 03-25-2019 11:31
From: George Ganahl
Subject: Alerts received by agents under Agent Performance
I think you will need to explain a bit more regarding this Dispatcher. PureCloud doesn't use a SQL Database, so I am presuming a 3rd Party integration? Calls the dispatchers have handled, maybe, as tracked in a separate system database?
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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
Original Message:
Sent: 03-22-2019 11:12
From: Roisin floyd
Subject: Alerts received by agents under Agent Performance
Has anyone come across any anomalies between the number of Alerts received by agents under Agent Performance and what you extract via the Dispatcher ( SQL Database)
#Reporting/Analytics
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Roisin floyd
Wren Data Ltd.
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