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  • 1.  Alias field in Personal Details

    Posted 23 days ago

    Hello!

    It seems something has been changes into agent Personal Details screen.

    We're not able to see "alias" field in there when we can update or see before.

    Anybody aware about this? Same?


    #Omni-ChannelDesktop/UserInterface

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    Xavier Mateu
    Senior System Analyst
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  • 2.  RE: Alias field in Personal Details

    Posted 23 days ago

    Hello Xavier, 

    I see cases opened with Product support. I recommend opening a case with product support to get this looked at. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Alias field in Personal Details

    Posted 10 days ago

    Morning,

    Yes we are also seeing the same issue from with in the London region - do we know a ETA for a fix ?

    Regards,



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    Neil Jones
    Voice Comms Lead
    Awaze Uk
    United Kingdom
    neil.jones@awaze.com
    ------------------------------

    Original Message


  • 4.  RE: Alias field in Personal Details

    Posted 22 days ago

    Happening to our  UI too,  you can edit it but wont give you  a space to place a Preferred Name/Alias under "Agent" section  on Admin > Peopple > Person Details



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    Nino Luis De Jesus
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    Original Message


  • 5.  RE: Alias field in Personal Details

    Posted 22 days ago

    We are experiencing same issue on our side. I created a case with product support and they came back with that it's a known issue and they are currently working on it with no ETA. 



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    Jose Jimenez
    Workforce Manager
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    Original Message


  • 6.  RE: Alias field in Personal Details

    Posted 9 days ago

    Hello Everyone, 

    At this time there is an ETA for a fix for July 5th, dependent on internal review. I will update you once I have more. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 7.  RE: Alias field in Personal Details

    Posted 4 days ago

    Hello Everyone, 

    At this time the updated has been pushed, but it appears the issue has not been resolved. Our teams are investigating and I will continue to monitor and update you all. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 8.  RE: Alias field in Personal Details

    Posted 2 days ago

    Hello, 

    Is there any update to this? Our organization is still not able to update the agent field. 

    Thanks. 



    ------------------------------
    Caleb Koehler
    SYSTEM AMD DEVELOPMENT ANALYST 1
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    Original Message


  • 9.  RE: Alias field in Personal Details

    Posted 2 days ago

    Hello, 

    Unfortunately, not yet. According to the update from Genesys, they ran into an issue while deploying the change. However, the fix is scheduled to be in place by this Saturday



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    Jose Jimenez
    Workforce Manager
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    Original Message


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