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  • 1.  All Genesys Users Report/Export

    Posted 06-06-2023 13:28
    No replies, thread closed.

    Hi!  Is there report that will give me all the Genesys users created in my system?  I am able to run a list based on users assigned to MUs in WFM, but how do I run a report that shows all users?


    #Reporting/Analytics
    #SystemAdministration

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    Gina Palmer
    Papa, Inc.
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  • 2.  RE: All Genesys Users Report/Export

    Posted 06-06-2023 17:54
    Edited by Lawrence Drayton 06-06-2023 17:55
      |   view attached
    No replies, thread closed.

    Hi Gina!

    If you are happy with only active users being in the report then here is a way. 

    You can go to Performance->Workspaces->Agent Performance - then make sure you have no filters (Untick the selected columns button). Click the export button and then download the export. 

    In this csv you'll have all kinds of info, but importantly you'll have things like

    • Name
    • Email
    • ID
    • Division
    • Groups
    • Reports To
    • Skills
    • Much more

    Just delete all the columns you don't want and you're left with a comprehensive export of your current active agents :) Included is a little guide



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    Lawrence Drayton
    Prvidr Pty Ltd
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    Original Message


  • 3.  RE: All Genesys Users Report/Export

    Posted 06-06-2023 22:27
    No replies, thread closed.

    Another way if you need everyone, active or otherwise is using the CLI. A little more techy, but handy to extract all users for an audit, or all users by a specific role or department or almost anything else.



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    Anton Vroon
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    Original Message


  • 4.  RE: All Genesys Users Report/Export

    Posted 06-07-2023 00:54
    No replies, thread closed.

    Yes I second what Anton says.  Looking at the CLI and APIs can seem daunting at first especially if you're not a techy geeky codey type person, but if you only have a couple of relatively simple things you want to be able to query on, you'll soon see that there's more you can do using the CLI with just a few tweaks.  There are also some "quick hits" available as example CLI Python/Powershell scripts to get you started.



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    Vaun McCarthy
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    Original Message


  • 5.  RE: All Genesys Users Report/Export

    Posted 06-07-2023 09:40
    No replies, thread closed.

    I like the CLI.  But another less techy option, although a few more steps, is to do a simple Users API call with the API Explorer.  

    With the results, you can copy that into a simple notepad/notepad ++ file and save as JSON.  Then import that file into Excel.  And once it's in Excel, it's super simple to use the Query Editor (the window that Excel pops automatically) to keep columns you care about.



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    Trent Vance
    TTEC Digital, LLC fka Avtex Solutions, LLC
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    Original Message


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