Workforce Engagement Management

 View Only

Sign Up

  • 1.  Allow Alphabetical Sorting of Analyst Names in Work Teams

    Posted 20 days ago

    Currently, when viewing or managing a Work Team in Genesys Cloud, the names of the analysts/agents are not automatically sorted in alphabetical order. This makes it difficult and time-consuming for team leaders or administrators to find specific names, especially in larger teams.
    I would like to request an option to sort the analyst names alphabetically (A-Z) within the Work Team section. Having them sorted alphabetically would make name-matching and searching much faster and easier.


    #Gamification
    #GeneralQuestion

    ------------------------------
    Atul Arya
    Workforce Analyst
    ------------------------------


  • 2.  RE: Allow Alphabetical Sorting of Analyst Names in Work Teams

    Posted 20 days ago

    Interesting. I think that would be a better practice in Genesys Cloud. I support your idea: https://genesyscloud.ideas.aha.io/ideas/WEGPM-I-150



    ------------------------------
    Att,
    Breno Canyggia Ferreira Marreco
    ------------------------------



  • 3.  RE: Allow Alphabetical Sorting of Analyst Names in Work Teams

    Posted 19 days ago

    hi @Breno Canyggia Ferreira Marreco
    Thank you for your suggestion. I've already shared the idea. You can go and vote for it.



    ------------------------------
    Atul Arya
    Workforce Analyst
    aarya@esri.com
    aryanatul90@gmail.com
    ------------------------------

    Original Message


  • 4.  RE: Allow Alphabetical Sorting of Analyst Names in Work Teams

    Posted 19 days ago

    I agree with you. I've already added my vote to the idea. Hopefully, it gets enough support from the community to make it onto the roadmap.



    ------------------------------
    Raphael Poliesi
    ------------------------------



  • 5.  RE: Allow Alphabetical Sorting of Analyst Names in Work Teams

    Posted 17 days ago

    Honestly I don't see how in 2026 we have to log feature requests to allow sorting columns by alphabetical order when it should be a basic feature of any grid, table, widget especially for market leader software. Why isn't this a standard in UI design? this is minimum usability criteria it's like asking to implement paging or search for a long list, and I genuinly do not think we are raising the bar for any expectation level here, it should be a standard feature and shouldn't pass the gate to go into production if missing.



    ------------------------------
    Hichem Agrebi
    [EmailAddress]
    CC-Expertise Ltd
    ------------------------------

    Original Message


  • 6.  RE: Allow Alphabetical Sorting of Analyst Names in Work Teams

    Posted 16 days ago

    HI, @Hichem Agrebi 
    True, it is frustrating that such a basic thing is missing. Thanks for the support
    If you feel this is a genuine and much-needed suggestion, please tag it as the 'Best Answer', so the product team notices it



    ------------------------------
    Atul Arya
    Workforce Analyst
    aarya@esri.com
    aryanatul90@gmail.com
    ------------------------------

    Original Message


  • 7.  RE: Allow Alphabetical Sorting of Analyst Names in Work Teams

    Posted 16 days ago

    I've been saying this same thing for years about Genesys.



    ------------------------------
    Jodi Maffitt
    WFM Department Manager
    ------------------------------

    Original Message


  • 8.  RE: Allow Alphabetical Sorting of Analyst Names in Work Teams

    Posted 18 days ago

    Attention Genesys Developers - Please know that...

    image


    ------------------------------
    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
    ------------------------------



  • 9.  RE: Allow Alphabetical Sorting of Analyst Names in Work Teams

    Posted 16 days ago

    Hi @Brian Jones
    Haha, pure facts! 💯 If you build a UI, don't leave out the basics.
    If you find this suggestion genuine, please hit that 'Best Answer' tag to help give it the push it needs!



    ------------------------------
    Atul Arya
    Workforce Analyst
    aarya@esri.com
    aryanatul90@gmail.com
    ------------------------------

    Original Message


Related Content