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Allow Alphabetical Sorting of Analyst Names in Work Teams

  • 1.  Allow Alphabetical Sorting of Analyst Names in Work Teams

    Posted 2 hours ago

    Currently, when viewing or managing a Work Team in Genesys Cloud, the names of the analysts/agents are not automatically sorted in alphabetical order. This makes it difficult and time-consuming for team leaders or administrators to find specific names, especially in larger teams.
    I would like to request an option to sort the analyst names alphabetically (A-Z) within the Work Team section. Having them sorted alphabetically would make name-matching and searching much faster and easier.


    #Gamification
    #GeneralQuestion

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    Atul Arya
    Workforce Analyst
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