Genesys Cloud - Main

All, quick question. I have a customer that has a campaign set as Always on, yet, it stalls from time to time and has to be recycled, or paused then turned back on. Has anyone ran into this? I was wondering if setting it to a sequence, then checking the box for repeat would make a difference. 

It does not happen all of the time, however, enough that is messes the campaign calling up. Any ideas would be appreciated. We also thought about adding a schedule to make it stop every day for a few quick minutes, then starting up again.
#Outbound

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Angelia Harper
Avtex
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Angie,

There is "Always On" where you turn it on in the Campaign Management view. Then there is "Always Running" which should keep the campaign from stalling even when it runs out or callable contacts.

Have you looked in Admin > Outbound Dialing > Event Viewer to see why the campaign is stalling?

For mine, instead of waiting until all the records are called I have a Campaign Rule set up that recycles the campaign when it gets to 99% complete (you can play with that to see what works best, watching the Event Viewer and the Search Audits views to see what's happening). That way I go back and pick up previous records that hit Busy or No Answer or whatever a little sooner.

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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
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