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  • 1.  AMA - How to Disable the Buttons for the Standalone Co-browse

    Posted 03-02-2023 14:26
    No replies, thread closed.

    Hi Team,

    I want to Disable the certain Buttons for standalone Co-browse during read/write ( Agent Control in Customer Screen during cobrowse) which is offered in Widget 1.0.

    How we can do that since CSS class just mask the button info but it allows to click by agent while cobrowsing with controls.

    Regards,

    Jeevan.


    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Jeevan Kumar Jayabalan
    The Travelers Indemnity Company
    ------------------------------


  • 2.  RE: AMA - How to Disable the Buttons for the Standalone Co-browse

    Posted 03-02-2023 14:32
    No replies, thread closed.

    Hey Jeevan! We're looking into this idea now. I'd recommend leaving a vote here if you haven't already.

    Thanks!



    ------------------------------
    Chad Hansen
    Product Manager
    Genesys - Employees
    ------------------------------



  • 3.  RE: AMA - How to Disable the Buttons for the Standalone Co-browse

    Posted 03-02-2023 14:55
    No replies, thread closed.

    Hi Chad,

    Thanks. As I saw in other post Coborwse Standalone is getting implemented in Web Messaging. Does that really stop any enhancement in Widget 1.0?

    Regards,

    Jeevan.



    ------------------------------
    Jeevan Kumar Jayabalan
    The Travelers Indemnity Company
    ------------------------------

    Original Message


  • 4.  RE: AMA - How to Disable the Buttons for the Standalone Co-browse

    Posted 03-02-2023 15:51
    No replies, thread closed.

    Hi Jeevan, that's right. Widget v1.0 will still be supported for a period of time, however all future development in this area is being directed towards Web Messaging and the Messenger-based Co-browse. There are a number of benefits in adopting these newer features, including Predictive Engagement, Guest APIs, Mobile web support, advanced Chatbots, and much more!



    ------------------------------
    Chad Hansen
    Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


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