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  • 1.  AMA - Selecting by Team vs Queue in the New Dashboard

    Posted 03-22-2023 13:11
    No replies, thread closed.

    We did have one question get asked previously that I wanted to bring up during the AMA because I know a few people are interested in it. 

    One member wrote: 

    Quick question - for the user status panel - could the option to select by team be available in addition to select by queue?


    #Reporting/Analytics

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 2.  RE: AMA - Selecting by Team vs Queue in the New Dashboard

    Posted 03-22-2023 13:24
    No replies, thread closed.

    The option to select team is the future feature planned on the roadmap. We can automatically consider you for the beta when this is ready if you are already part of the dashboard beta. If you aren't already on the dashboard beta, please sign-up here: https://forms.office.com/r/UxsUttKdZE

    Thanks,



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    Nikhil Ponnam
    Principal Product Manager, Genesys Cloud CX
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