Ajay_Thakur | 2019-02-19 20:31:48 UTC | #1
Hi we are exploring using Amazon Lex for intent recognition using PureCloud flows in Architect. Is there a way to provide DTMF input as alternative options along with Lex. The DTMF inout option could serve as different option or collect input eg:
- Please speak or enter your zip code, OR
- User presses 0 and we can take appropriate action to connect to an agent.
Any help or reference to page, article or FAQ is appreciated.
system | 2019-03-22 20:04:54 UTC | #2
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