Olá @George Lau, saudações do Brasil!
This popup message ("An unexpected Outbound Dialing error has occurred") is a generic outbound error.
It usually means the campaign attempted to place the call, but the failure happened before the call could be completed, and the UI does not expose the root cause.
To troubleshoot, I'd recommend checking the following:
1) Outbound Event Viewer (Admin → Outbound → Event Viewer)
This is the first place to look. It often provides more specific error categories (capacity, callability, telephony, permissions, etc.).
2) Interaction / Conversation details
Find one of the failed attempts and check:
This helps identify whether the failure is happening at routing, agent, or carrier level.
3) Contact list & callability checks
When you get a chance, please mark the reply that helped most as the Best Answer. It helps others with the same question!
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Fernando Sotto dos Santos
Consultor Grupo Casas Bahia
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Original Message:
Sent: 01-22-2026 04:55
From: George Lau
Subject: an Unexpected outbound dialing error has occurred non stop popup what is this ?how can check it detail?
#Outbound
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George Lau
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