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Analytics API: high count of nError: how to identify them?

  • 1.  Analytics API: high count of nError: how to identify them?

    Posted 06-05-2025 19:08

    Jorge_Cesin | 2023-05-22 22:47:39 UTC | #1

    Hello Genesys,

    I just ran a conversation aggregate query using this selection:

    {
 "interval": "2023-05-15T07:00:00.000Z/2023-05-19T07:00:00.000Z",
 "groupBy": [
  "queueId"
 ],
 "views": [],
 "metrics": [
  "nError"
 ]
}

    I see a lot of errors per queueid, how to identify them? In some cases, one queueid has 100 nError counts. That's a lot. How do I do an api call to list a description of these errors or something that help identify them?

    Thanks

    tim.smith | 2023-05-23 16:56:49 UTC | #2

    You'll need to do a detail query to see individual conversations. You're looking for segments with a value for errorCode or a disconnectType of error.

    system | 2023-06-22 16:57:14 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 20057



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