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I am running into a issue with Aggregate API  when I run it to fetch data for full day -

The request failed with response code: 400. Message: Result set is larger than result limit. Avoid grouping on high-cardinality fields, or use filter predicates to reduce the number of groups for that field.

The query runs smoothly when ran for half a day. So currently we are extracting data twice in a day.

Could you please help me to know the limit?

Is there a way to increase this limit?

#PlatformAPI

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Jyoti Sharma
Senior Design Consultant
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Hello Jyoti, 

Aggregate queries are limited in the granularity of the interval. Do you mind sharing the query JSon, so we could help you troubleshoot, better?

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Rodrigo Romao
NALA Team Lead - Genesys - Employees
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Hello Rodrigo,

Here is the complete query - 

POST /api/v2/analytics/knowledge/aggregates/query HTTP/1.1
Host: api.mypurecloud.de
Authorization: Bearer *******************
Content-Type: application/json

{"interval":"2026-05-10T23:00:00.000Z/2026-05-11T23:00:00.000Z","granularity":"P1D","groupBy":["searchQuery","searchId","knowledgeBaseDocumentId"],"metrics":["nKnowledgeSearchAnswered"]}

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Jyoti Sharma
Senior Design Consultant
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Original Message:
Sent: 05-12-2026 14:29
From: Rodrigo Soares
Subject: Analytics API - post /api/v2/analytics/knowledge/aggregates/query

Hello Jyoti, 

Aggregate queries are limited in the granularity of the interval. Do you mind sharing the query JSon, so we could help you troubleshoot, better?

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Rodrigo Romao
NALA Team Lead - Genesys - Employees
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