Legacy Dev Forum Posts

steve | 2016-08-05 17:05:23 UTC | #1

1. How do we get metrics for multiple intervals. If I want to get the metrics for the full day yesterday in 15 min increments?
2. Can you point us to documentation that explains the terms used in the input options. For example, what is MediaType (call, chat, email?) and Purpose?
3. Same documentation question for output data. Is each Participant a step in the flow?
4. We’ve been able to pull call data, but we haven’t been able to capture any chat data.

tim.smith | 2016-08-05 17:09:53 UTC | #2

1. Make multiple requests specifying the desired interval in each request.
2. https://developer.mypurecloud.com/api/rest/v2/analytics/dimensions.html
3. Analytics Overivew: https://developer.mypurecloud.com/api/rest/v2/analytics/overview.html

Aggregate queries: https://developer.mypurecloud.com/api/rest/v2/analytics/aggregate.html Detail queries: https://developer.mypurecloud.com/api/rest/v2/analytics/conversation.html

4. What resources and request bodies are you sending?

system | 2017-08-28 19:26:05 UTC | #3

This post was migrated from the old Developer Forum.

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