Marne | 2020-03-02 13:25:32 UTC | #1
My goal is to get an aggregate of all conversations with a talk time greater then X.
I've tried accomplishing this by creating a conversations aggregate query and adding a filter with a predicate with type 'metric' and choosing a specific metric (via the Analytics Query Builder of the API Explorer). Unfortunately when I do this I receive a 400 response code with the message "metric filters not supported".
The documentation doesn't specify anything regarding filters being supported or not. Am I doing something wrong? Is there another way to accomplish my goal besides using a conversations details query?
Jerome.Saint-Marc | 2020-03-03 14:09:01 UTC | #2
I believe that filter of type metric is not supported in the Conversation Aggregate Query.
In the API description (for POST /api/v2/analytics/conversations/aggregates/query), the metric attribute is not listed in the ConversationAggregateQueryPredicate. Here: https://developer.mypurecloud.com/api/rest/v2/analytics/index.html
You can see the same from the API Explorer.
system | 2020-04-03 14:07:29 UTC | #3
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