Richard_Chandler | 2019-03-20 11:34:06 UTC | #1
Is there any documentation around the exact method that each aggregate metric is created from detail data such as nOffered based on a count of participants where purpose = acd or similar? This would then the other conversation dimensions to filter such as queue, direction etc?
tim.smith | 2019-03-20 13:26:48 UTC | #2
https://developer.mypurecloud.com/api/rest/v2/analytics/metrics.html
system | 2019-04-19 13:26:52 UTC | #3
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