Julie_McNichols | 2016-10-28 15:32:19 UTC | #1
Is there (or will there be) an API call that returns information on skills assigned ? We are trying to determine the best way to report on the use of skills.
tim.smith | 2016-10-28 15:34:30 UTC | #2
Yep, GET /api/v2/users/{userId}/routingskills.
Julie_McNichols | 2016-10-28 15:37:25 UTC | #3
Sorry, my question was probably poorly worded. Looking for skills assigned by conversations.
tim.smith | 2016-10-28 16:09:05 UTC | #4
You can use conversation analytics queries to retrieve the requestedRoutingSkillId and requestedLanguageId dimensions, which will indicate the routing skills and language skills that were requested for the conversation.
system | 2017-08-28 19:28:15 UTC | #5
This post was migrated from the old Developer Forum.
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