mberman | 2022-10-04 18:58:59 UTC | #1
I am trying to run /api/v2/analytics/reporting/exports and I am receiving the following error message. I can not find anything online or any settings that pertain to enabling this report view type.
{ "message": "AGENTLOGINLOGOUTDETAILVIEW is not Enabled for Org : [Organization ID]", "code": "forbidden", "status": 403, "contextId": "48bd0920-9d84-4944-a88a-a904d4dcd84d", "details": [], "errors": [] }
anon14299330 | 2022-10-05 09:41:54 UTC | #2
Hi,
Do you have the required permission analytics:dataExport:add and also the required scope analytics?
Thanks,
Mike
mberman | 2022-10-05 17:30:06 UTC | #3
Yes I do have that permission
Jerome.Saint-Marc | 2022-10-06 14:27:27 UTC | #4
Hello,
The reason is that this view (for export) is not available yet (not yet released). The Agent Login-Logout Details view is not listed here yet: https://help.mypurecloud.com/articles/export-view-data/ And, in the " How are exports used to reproduce reports" section in the Deprecation: Canned reports Resource Center page, the "Agent Login-Logout Details Report" appear with "Feature coming soon" (meaning equivalent of former/legacy report with a view export is not available yet).
Regards,
mberman | 2022-10-06 14:28:32 UTC | #5
thank you very much. That is, unfortunately, exactly what I needed to know. But I will keep an eye out for when it could get released
system | 2022-11-06 14:29:31 UTC | #6
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