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  • 1.  Analytics workspace - can an "interval" view be saved?

    Posted 04-06-2022 11:20
    No replies, thread closed.
    Hi,

    When viewing the new Performance tab options, is there a way to save the actual time interval you are reviewing? It seems to work for a day/week/specific date but not for times

    For example, if I open up an "Agent Status" tab and set the day to "Yesterday" or "Last Week" and browse to a different tab, when I return to the "Agent Status" tab it retains this detail. However, if I set the tab to the "Current Interval" (or specify a time range like 09:00AM - 11:00AM) then when I browse to a new tab, it will reset to "Today"

    I have a workaround to open another window with this detail (like I used to before the new tab functionality) but I wondered if anyone knew of a way to save this (or if it's a bug) so that I can use the tabs as they would seem to be intended?

    Thanks (hope this makes sense, first post in here!)
    Paul
    #Reporting/Analytics

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    Paul Soper
    Sophos Limited
    ------------------------------


  • 2.  RE: Analytics workspace - can an "interval" view be saved?

    Posted 04-07-2022 08:31
    No replies, thread closed.
    Hi Paul, this is great feedback; I'm going to review this with our dev team to figure out if it's intentional or a bug. If it's a bug, we'll work on a fix, and if not, we'll add this to the Workspaces feedback we're collecting and reviewing as we prepare for a round of enhancements with UX and product management.

    Thanks!

    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Analytics workspace - can an "interval" view be saved?

    Posted 04-26-2022 05:56
    No replies, thread closed.
    Any feedback on this?

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    Paul Soper
    Sophos Limited
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    Original Message


  • 4.  RE: Analytics workspace - can an "interval" view be saved?

    Posted 04-26-2022 09:52
    No replies, thread closed.
    Hi Paul, apologies for not following up; this wasn't intentional and development is working on a fix.

    Thanks,

    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Analytics workspace - can an "interval" view be saved?

    Posted 04-26-2022 13:52
    No replies, thread closed.
    Fantastic - thanks for confirming :)

    ------------------------------
    Paul Soper
    Sophos Limited
    ------------------------------

    Original Message


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