Luca_Assandro | 2022-03-24 10:21:47 UTC | #1
Hi this new performance view was released on March 23, but adding the permissions specified here (https://help.mypurecloud.com/articles/work-with-the-analytics-workspace/) we still don't see the new view, do someone know that there is a delay in distribution?
Thanks Luca
Eos_Rios | 2022-03-24 12:27:23 UTC | #2
I can confirm it rolled out to my org, and we didn't beta it;
Have you tried the usual log-out-log-in make-sure-client-is-updated stuff?
Luca_Assandro | 2022-03-24 13:00:34 UTC | #3
Yes, I've check the permission on "tab configuration" and logout-login; we use web client, the update is execute at login. Are you in Frankfurth reagion?
Thanks L
Eos_Rios | 2022-03-24 13:17:43 UTC | #4
Nope, US West, not aware of them doing any sort of staggered release though. Thought these were all-or-nothing plus/minus beta flags.
tim.smith | 2022-03-24 13:21:19 UTC | #5
@Luca_Assandro please open a case with Genesys Cloud Care if you are unable to access the documented feature in the base product. This forum is specific to API usage and integrations; base product questions are best suited for the Community Forum or Care.
system | 2022-04-23 13:21:32 UTC | #6
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