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  • 1.  ANI and DNIS get Masked, is there any new Policy has been updated on Genesys Cloud or is this option is configurable

    Posted 05-17-2023 09:24
    No replies, thread closed.

    Hello Team,

    I am not able to see ANI and DNIS number from the interaction UI. is there new feature updated in the Genesys Cloud or its due to the something else any idea as m having doubts on this.


    #Implementation

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    Vinayak Vagal
    SmartConnect Technologies Pvt. Ltd
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  • 2.  RE: ANI and DNIS get Masked, is there any new Policy has been updated on Genesys Cloud or is this option is configurable

    Posted 05-21-2023 23:37
    No replies, thread closed.

    Not really new, but here is the article:  Limited PII masking in Performance views and exports - Genesys Cloud Resource Center (mypurecloud.com)

    You will need to turn this feature off with the API:  https://developer.genesys.cloud/devapps/api-explorer#patch-api-v2-analytics-reporting-settings



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: ANI and DNIS get Masked, is there any new Policy has been updated on Genesys Cloud or is this option is configurable

    Posted 10-17-2023 13:34
    No replies, thread closed.

    Made the patch settings (there is a new one myInteractionsPiiMaskingEnabled now) setting to false does not resolve though?



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    Simon Brown
    Maintel Europe Limited
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    Original Message


  • 4.  RE: ANI and DNIS get Masked, is there any new Policy has been updated on Genesys Cloud or is this option is configurable

    Posted 02-08-2024 06:07
    No replies, thread closed.

    Hi,

    have the same problem for agents using role standard role User. I have turned of this feature off with the API:  https://developer.genesys.cloud/devapps/api-explorer#patch-api-v2-analytics-reporting-settings

    but still numbers masked.



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    Vidmantas Zygus
    Baltnetos Komunikacijos UAB
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    Original Message


  • 5.  RE: ANI and DNIS get Masked, is there any new Policy has been updated on Genesys Cloud or is this option is configurable

    Posted 12-18-2024 10:06
    No replies, thread closed.

    Did anyone get a fix for this?  This seems to have starting impacting us within the last couple days.



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    Russell Clark
    Software Engineer - I/T
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    Original Message


  • 6.  RE: ANI and DNIS get Masked, is there any new Policy has been updated on Genesys Cloud or is this option is configurable

    Posted 12-18-2024 14:54
    Edited by Maxim Tsvetov 12-18-2024 14:57
    No replies, thread closed.
    Go to Admin - Contact Center - Analytics - Settings.
     
    You will see new Data Masking options.
    Make sure they are disabled.
     
    After you make a change to this setting - wait 2-3 minutes and refresh the Genesys Cloud web-page.



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    Maxim Tsvetov
    Principal PS Consultant
    Genesys
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    Original Message


  • 7.  RE: ANI and DNIS get Masked, is there any new Policy has been updated on Genesys Cloud or is this option is configurable

    Posted 12-18-2024 14:47
    Edited by Maxim Tsvetov 12-18-2024 14:50
    No replies, thread closed.
    @Russell Clark
    Go to Admin - Contact Center - Analytics - Settings.
     
    You will see new Data Masking options.
    Make sure they are disabled.
     
    After you make a change to this setting - wait 2-3 minutes and refresh the Genesys Cloud web-page.



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    Maxim Tsvetov
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 8.  RE: ANI and DNIS get Masked, is there any new Policy has been updated on Genesys Cloud or is this option is configurable

    Posted 12-18-2024 15:10
    No replies, thread closed.

    Thanks.  This helped.  And I was also able to locate the user that change the analytics setting by querying the /api/v2/audits/query api serviceName AnalyticsReporting with a filter on property:EntityType value:AnalyticsReportingSettings



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    Russell Clark
    Software Engineer - I/T
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    Original Message


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