Genesys Cloud - Main

Hi Team,

I have an query to ask about the ANI and Remote information in the Interaction view . 

In normal Scenario , I am based out of India and calling India based Genesys CC , ANI displayed in Interaction report is my number only.

But what would be the ANI & Remote (Interaction View) which Genesys will capture if am out of my base location e.g. Calling from UK from my Indian Number?

Thanks,

Neha

The ANI in the Interaction View shows your info when you place a call, but not necessarily the ANI sent to the Telco on the call. That information is not available in the UI, and can be quite different from what is shown in the Interactions View. You have to use the API to do a Conversation Details query to see the actual number sent out on the call.

Hi Team,

I have an query to ask about the ANI and Remote information in the Interaction view . 

In normal Scenario , I am based out of India and calling India based Genesys CC , ANI displayed in Interaction report is my number only.

But what would be the ANI & Remote (Interaction View) which Genesys will capture if am out of my base location e.g. Calling from UK from my Indian Number?

Thanks,

Neha

Thanks George, But then from where the Values in ANI & Remote (Interaction view) coming from

The ANI in the Interaction View shows your info when you place a call, but not necessarily the ANI sent to the Telco on the call. That information is not available in the UI, and can be quite different from what is shown in the Interactions View. You have to use the API to do a Conversation Details query to see the actual number sent out on the call.

Hi Team,

I have an query to ask about the ANI and Remote information in the Interaction view . 

In normal Scenario , I am based out of India and calling India based Genesys CC , ANI displayed in Interaction report is my number only.

But what would be the ANI & Remote (Interaction View) which Genesys will capture if am out of my base location e.g. Calling from UK from my Indian Number?

Thanks,

Neha

Remote is based upon the number dialed if an Outbound interaction.

ANI is a value supplied by the Analytics service, and represents the user who places the call. It's complicated...not really an ANI, by definition. 

Thanks George, But then from where the Values in ANI & Remote (Interaction view) coming from

The ANI in the Interaction View shows your info when you place a call, but not necessarily the ANI sent to the Telco on the call. That information is not available in the UI, and can be quite different from what is shown in the Interactions View. You have to use the API to do a Conversation Details query to see the actual number sent out on the call.

Hi Team,

I have an query to ask about the ANI and Remote information in the Interaction view . 

In normal Scenario , I am based out of India and calling India based Genesys CC , ANI displayed in Interaction report is my number only.

But what would be the ANI & Remote (Interaction View) which Genesys will capture if am out of my base location e.g. Calling from UK from my Indian Number?

Thanks,

Neha

Thanks,

Then coming back to my original question, I make calls using from my own number but out of base location, would that impact an ANI?

------------------------------
Neha Neha
Accenture LLP

Original Message:
Sent: 06-28-2023 14:28
From: George Ganahl
Subject: ANI

Remote is based upon the number dialed if an Outbound interaction.

ANI is a value supplied by the Analytics service, and represents the user who places the call. It's complicated...not really an ANI, by definition. 

------------------------------
George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys

Original Message:
Sent: 06-28-2023 14:19
From: Neha Neha
Subject: ANI

Thanks George, But then from where the Values in ANI & Remote (Interaction view) coming from

------------------------------
Neha Neha
Accenture LLP

Original Message:
Sent: 06-28-2023 14:13
From: George Ganahl
Subject: ANI

The ANI in the Interaction View shows your info when you place a call, but not necessarily the ANI sent to the Telco on the call. That information is not available in the UI, and can be quite different from what is shown in the Interactions View. You have to use the API to do a Conversation Details query to see the actual number sent out on the call.

------------------------------
George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys

Original Message:
Sent: 06-28-2023 07:44
From: Neha Neha
Subject: ANI

Hi Team,

I have an query to ask about the ANI and Remote information in the Interaction view . 

In normal Scenario , I am based out of India and calling India based Genesys CC , ANI displayed in Interaction report is my number only.

But what would be the ANI & Remote (Interaction View) which Genesys will capture if am out of my base location e.g. Calling from UK from my Indian Number?

Thanks,

Neha

#Reporting/Analytics

------------------------------
Neha Neha
Accenture LLP
------------------------------

Thanks,

Then coming back to my original question, I make calls using from my own number but out of base location, would that impact an ANI?

Remote is based upon the number dialed if an Outbound interaction.

ANI is a value supplied by the Analytics service, and represents the user who places the call. It's complicated...not really an ANI, by definition. 

Thanks George, But then from where the Values in ANI & Remote (Interaction view) coming from

The ANI in the Interaction View shows your info when you place a call, but not necessarily the ANI sent to the Telco on the call. That information is not available in the UI, and can be quite different from what is shown in the Interactions View. You have to use the API to do a Conversation Details query to see the actual number sent out on the call.

Hi Team,

I have an query to ask about the ANI and Remote information in the Interaction view . 

In normal Scenario , I am based out of India and calling India based Genesys CC , ANI displayed in Interaction report is my number only.

But what would be the ANI & Remote (Interaction View) which Genesys will capture if am out of my base location e.g. Calling from UK from my Indian Number?

Thanks,

Neha