Genesys Cloud - Main

The ANI in the Interaction View shows your info when you place a call, but not necessarily the ANI sent to the Telco on the call. That information is not available in the UI, and can be quite different from what is shown in the Interactions View. You have to use the API to do a Conversation Details query to see the actual number sent out on the call.

Thanks George, But then from where the Values in ANI & Remote (Interaction view) coming from

The ANI in the Interaction View shows your info when you place a call, but not necessarily the ANI sent to the Telco on the call. That information is not available in the UI, and can be quite different from what is shown in the Interactions View. You have to use the API to do a Conversation Details query to see the actual number sent out on the call.

Remote is based upon the number dialed if an Outbound interaction.

ANI is a value supplied by the Analytics service, and represents the user who places the call. It's complicated...not really an ANI, by definition. 

Thanks George, But then from where the Values in ANI & Remote (Interaction view) coming from

The ANI in the Interaction View shows your info when you place a call, but not necessarily the ANI sent to the Telco on the call. That information is not available in the UI, and can be quite different from what is shown in the Interactions View. You have to use the API to do a Conversation Details query to see the actual number sent out on the call.

Thanks,

Then coming back to my original question, I make calls using from my own number but out of base location, would that impact an ANI?

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Neha Neha
Accenture LLP
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Original Message:
Sent: 06-28-2023 14:28
From: George Ganahl
Subject: ANI

Remote is based upon the number dialed if an Outbound interaction.

ANI is a value supplied by the Analytics service, and represents the user who places the call. It's complicated...not really an ANI, by definition. 

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George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys


Original Message:
Sent: 06-28-2023 14:19
From: Neha Neha
Subject: ANI

Thanks George, But then from where the Values in ANI & Remote (Interaction view) coming from

------------------------------
Neha Neha
Accenture LLP


Original Message:
Sent: 06-28-2023 14:13
From: George Ganahl
Subject: ANI

The ANI in the Interaction View shows your info when you place a call, but not necessarily the ANI sent to the Telco on the call. That information is not available in the UI, and can be quite different from what is shown in the Interactions View. You have to use the API to do a Conversation Details query to see the actual number sent out on the call.

------------------------------
George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys

Thanks,

Then coming back to my original question, I make calls using from my own number but out of base location, would that impact an ANI?

Remote is based upon the number dialed if an Outbound interaction.

ANI is a value supplied by the Analytics service, and represents the user who places the call. It's complicated...not really an ANI, by definition. 

Thanks George, But then from where the Values in ANI & Remote (Interaction view) coming from

The ANI in the Interaction View shows your info when you place a call, but not necessarily the ANI sent to the Telco on the call. That information is not available in the UI, and can be quite different from what is shown in the Interactions View. You have to use the API to do a Conversation Details query to see the actual number sent out on the call.